Dear Valued Customers,
It is very important for us to let you know that we are taking proactive measures to keep people safe, from our operators and employees to the guests that dine with us. Rest assured that we are following guidelines from the CDC, WHO, and local public health department officials.
Our restaurants have increased our current cleaning and sanitizing procedures to help prevent the spread of all germs and maintain a healthy environment for our guests and team members. We’ve instructed anyone who is feeling sick to stay home and monitor their symptoms. All franchise restaurants have been educated on recommended actions to take if their community, or someone from their restaurant, is affected by the virus.
As more information continues to become available, our restaurants may implement additional precautionary measures to protect customer and employee well-being. Each local restaurant operator will communicate any changes within their restaurant.
Thank you for your understanding as we respond to this dynamic situation while keeping our focus on the health of our guests and team members. We appreciate the opportunity to continue to serve our communities in accordance with our mission of being everyone’s hometown pizzeria.
At Genna Pizza, our customer’s health and well-being are always our top priority. With that being said, we would like to take this opportunity to ensure that we are taking every necessary precaution to ensure your safety. While we continue to closely monitor the CDC, we will keep on making decisions based on their latest recommendations.
During this time, we encourage you to order over the phone to reduce your physical contact with others. Please do not hesitate to instruct our delivery drivers to take a step back, or ask to place your pizza at a location you are most comfortable with. We want to ensure your peace of mind and are willing to work with our customers to achieve that.
Furthermore, in response to this serious health crisis, we have enhanced our cleaning and hygiene practices. Genna Pizza has in place many strict and mandatory health and safety procedures ensuring the highest sanitary standards. Some of these procedures include the following:
Each Genna Pizza employee must wash or sanitize his/her hands each time the employee enters a food preparation area or makes contact with another person.
Gloves are to be worn by each Genna Pizza employee at all times when that employee (a) handles or prepares any food items, (b) handles any money, or (c) interacts with customers.
All surfaces on which food items come into contact are to be cleaned and disinfected on a frequent schedule, and all non-food objects and surfaces are cleaned and sanitized regularly.
When available, an alcohol-based hand sanitizer will be available for all persons to use in each store.
In addition, we want to keep Genna Pizza employees and drivers healthy and safe, as a top priority. To that end, we have instituted the following:
To limit person-to-person contact, we strongly recommend that you pre-pay with credit card when phoning in orders.
All drivers are required to sanitize their car (steering wheel, gear shift, center counsel, door handles, etc.) before and after each shift.
Whenever possible, drivers are to wear gloves when going to a customer’s house and handling money or credit card receipts.
Of course, management constantly monitors each employee’s health condition at all times, and we are constantly monitoring all local, state, national, and global conditions and health advisories, recommendations, and requirements.
Genna Pizza is proud of its health and safety record and procedures. We very much appreciate your continued business and trust in us.